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Thursday, October 29, 2020
Friday, August 17, 2012
Hotel Spacification
Ethiopian Star rating system Hotel
requirements for One, Two, Three, four, five star etc
We take an objective approach in
rating hotels. For any particular hotel, we consider a wide array of factors,
including ratings from independent ratings systems, media recognition, and
post-trip surveys of our customers. All these points of data (at least three
and as many as 12 for each hotel) are plugged into a weighted formula, which
calculates our star rating. These calculated ratings are then reviewed to help
ensure they reflect any current developments or changes occurring since the
compilation of the rating.
In cases where the available data is insufficient to meet our standards, we make an effort to perform additional research, including further review of media and additional visits to the property. We may also consult members of our editorial team for factual information regarding a hotel. Because we take great pride in the objective nature of our ratings system, we neither take business considerations into account when computing any given rating, nor do we use ratings as a negotiating strategy with suppliers.
HOTEL CLASS
A hotel's star rating is an indicator of the general quality of a particular hotel, and is wholly dependent on the data available to us. The descriptions below indicate what you should be able to expect from a hotel in each of the star classes. These descriptions provide general data, based on the many sources of information that go into our star rating. Circumstances such as ongoing renovations, overbooking, and specific guest needs can affect the quality of your stay. (Be sure to let the hotel know any special requests or requirements you have at check-in.) Star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating. The features and amenities described here are often not available at holiday rentals, apartments, inns, bed-and-breakfasts, and other specialty hotels.
Economy:
A one-star establishment is expected to offer clean, no-frills accommodation with minimal on-site facilities for the budget traveler for whom cost is the primary concern. Guest rooms generally are small, functionally decorated, and may not have a private bathroom, in-room telephone, or amenities. On-site dining is usually not available. Public access and guest reception may not be available at all hours.
In cases where the available data is insufficient to meet our standards, we make an effort to perform additional research, including further review of media and additional visits to the property. We may also consult members of our editorial team for factual information regarding a hotel. Because we take great pride in the objective nature of our ratings system, we neither take business considerations into account when computing any given rating, nor do we use ratings as a negotiating strategy with suppliers.
HOTEL CLASS
A hotel's star rating is an indicator of the general quality of a particular hotel, and is wholly dependent on the data available to us. The descriptions below indicate what you should be able to expect from a hotel in each of the star classes. These descriptions provide general data, based on the many sources of information that go into our star rating. Circumstances such as ongoing renovations, overbooking, and specific guest needs can affect the quality of your stay. (Be sure to let the hotel know any special requests or requirements you have at check-in.) Star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating. The features and amenities described here are often not available at holiday rentals, apartments, inns, bed-and-breakfasts, and other specialty hotels.
Economy:
A one-star establishment is expected to offer clean, no-frills accommodation with minimal on-site facilities for the budget traveler for whom cost is the primary concern. Guest rooms generally are small, functionally decorated, and may not have a private bathroom, in-room telephone, or amenities. On-site dining is usually not available. Public access and guest reception may not be available at all hours.
Value:
These limited-service establishments are expected to offer clean, basic accommodation. These properties may offer some business services but generally lack meeting rooms, baggage assistance, and full fitness and recreation facilities. On-site dining is usually limited to coffee or Continental breakfast service. Guest rooms generally offer private bathroom, telephone, TV, and limited amenities.
Quality:
Three-star establishments place a greater emphasis on style, comfort, and personalized service. They generally feature on-site dining room service, a pool and/or fitness center, a gift shop, and may provide baggage assistance. Conference rooms for meetings and extended services for business travelers are usually offered. Guest rooms offer more extensive amenities and more careful attention to decor and comfort.
Superior:
These upscale establishments usually offer a fine-dining restaurant, lounge, and room service with extended hours. Service features usually include baggage assistance, concierge service, and valet parking. A conference center with up-to-date technology and full business services are usually offered. Public spaces and guest rooms are thoughtfully designed and constructed with high-quality materials. Guest rooms generally offer stylish furnishings, high-quality bedding and bath products, and a wide array of amenities.
Exceptional:
The finest hotels in the world. A five-star hotel is characterized by luxury appointments, superlative service, and the highest standards of comfort. Five-star hotels offer originality in architecture and interior design, high-grade materials in construction and decor, and such special touches as fresh flowers and plants in abundance. These properties also maintain a high staff-to-guest ratio, gourmet dining, and 24-hour room service. Guest rooms offer ample space, the finest furnishings and decor, premium bedding, and luxury bath products. Room amenities generally include high-speed Internet access and CD and/or DVD players. Five-star resorts may offer additional recreation facilities such as tennis courts and golf-course access. On-site spa services, a top-notch fitness center, and a pool are generally available, as well.
These limited-service establishments are expected to offer clean, basic accommodation. These properties may offer some business services but generally lack meeting rooms, baggage assistance, and full fitness and recreation facilities. On-site dining is usually limited to coffee or Continental breakfast service. Guest rooms generally offer private bathroom, telephone, TV, and limited amenities.
Quality:
Three-star establishments place a greater emphasis on style, comfort, and personalized service. They generally feature on-site dining room service, a pool and/or fitness center, a gift shop, and may provide baggage assistance. Conference rooms for meetings and extended services for business travelers are usually offered. Guest rooms offer more extensive amenities and more careful attention to decor and comfort.
Superior:
These upscale establishments usually offer a fine-dining restaurant, lounge, and room service with extended hours. Service features usually include baggage assistance, concierge service, and valet parking. A conference center with up-to-date technology and full business services are usually offered. Public spaces and guest rooms are thoughtfully designed and constructed with high-quality materials. Guest rooms generally offer stylish furnishings, high-quality bedding and bath products, and a wide array of amenities.
Exceptional:
The finest hotels in the world. A five-star hotel is characterized by luxury appointments, superlative service, and the highest standards of comfort. Five-star hotels offer originality in architecture and interior design, high-grade materials in construction and decor, and such special touches as fresh flowers and plants in abundance. These properties also maintain a high staff-to-guest ratio, gourmet dining, and 24-hour room service. Guest rooms offer ample space, the finest furnishings and decor, premium bedding, and luxury bath products. Room amenities generally include high-speed Internet access and CD and/or DVD players. Five-star resorts may offer additional recreation facilities such as tennis courts and golf-course access. On-site spa services, a top-notch fitness center, and a pool are generally available, as well.
The main criteria are in quality
management, wellness and sleeping accommodation. In the catalog of criteria
each entry is associated with a number of points - each Hotel stars level
requires a minimal sum of points besides some criteria being obligatory for the
level. The minimum requirement for the Superior flag requires the same sum of
points as for the next Hotel stars level which however was not awarded due to
at least one obligatory requirement being left out.
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Hotel
star
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Excerpt
of the catalog of criteria
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Tourist
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100 % of the rooms with
shower/WC or bath tub/WC - Daily room cleaning - 100 % of the rooms with
color-TV together with remote control - Table and chair - Soap or body wash
- Reception service - Facsimile at the reception - Publicly available
telephone for guests - Extended breakfast - Beverage offer in the hotel -
Deposit possibility
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Superior Tourist
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The Superior flag is provided when
the additional service and accommodation provisions are not sufficient for
the next Hotel star. The bathroom facilities are usually at the same level as
for two stars hotels but built from cheaper materials. The cost for regular
inspection by independent associations is waived as well.
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Standard
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In addition to the single star (*)
hotels: - Breakfast buffet - Reading light next to the bed - Bath essence or
shower gel - * Bath towels - Linen shelves - Offer of sanitary products (e.g.
toothbrush, toothpaste, shaving kit) - Credit Cards
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Superior Standard
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The Superior flag is provided when
the additional service and accommodation provisions are not sufficient for
the next Hotel star. The Standard-Superior does usually offer the same
service level as three star hotels but the interiors of the hotel are smaller
and cheaper so that the three stars were not to be awarded by the inspection
body. A two star superior does not require mystery guesting.
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Comfort
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In addition to the standard star
(**) hotels: - Reception opened 14 hours, accessible by phone 24 hours from
inside and outside, bilingual staff (e.g. German/English) - Three piece suite
at the reception, luggage service - Beverage offer in the room - Telephone in
the room - Internet access in the room or in the public area - Heating
facility in the bathroom, hair-dryer, cleansing tissue - Dressing mirror,
place to put the luggage/suitcase - Sewing kit, shoe polish utensils, laundry
and ironing service - Additional pillow and additional blanket on demand -
Systematic complaint management system
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Superior Comfort
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The Superior flag is provided when
the additional service and accommodation provisions are not sufficient for
the next Hotel star. The accommodation facilities for a superior hotel need
to be on a modern level and fully renovated which is checked regularly.
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First Class
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In addition to the comfort star
(***) hotels: - Reception opened 18 hours, accessible by phone 24 hours from
inside and outside - Lobby with seats and beverage service - Breakfast buffet
or breakfast menu card via room service – Mini bar or 24 hours beverages via
room service - Upholstered chair/couch with side table - Bath robe and
slippers on demand - Cosmetic products (e.g. shower cap, nail file, cotton
swabs), vanity mirror, tray of a large scale in the bathroom) - Internet
access and Internet terminal - "À la carte"-restaurant
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First Class Superior
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The Superior flag is provided when
the first class hotel has a proven high quality not only in the rooms. The
superior hotels provide for additional facilities in the hotel like a sauna
or a workout room. The quality is checked regularly by mystery guesting of an
external inspection service.
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Luxury
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In addition to the first class
(*****) hotels: - Reception opened 24 hours, multilingual staff -
Doorman-service or valet parking - Concierge, page boy - Spacious reception
hall with several seats and beverage service - Personalized greeting for each
guest with fresh flowers or a present in the room – Mini bar and food and
beverage offer via room service during 24 hours - Personal care products in
falcons - Internet-PC in the room - Safe in the room - Ironing service
(return within 1 h), shoe polish service - Turn down service in the evening - Mystery
guesting
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Superior Luxury
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The Luxury star hotels need to
attain high expectations of an international guest service. The Superior
Luxury star is only awarded with a system of intensive guest care.
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Sunday, August 21, 2011
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